Welcome to
Emerald Fabric
Boutique

Customer Service

About Us

Welcome to Emerald Fabric Boutique online Webstore.
We are a Fabric Shop in a small town called Emerald in Central Queensland.
We specialise in quality fabrics for Fashion and Patchwork. We pride ourselves in good old fashioned friendly country service.

Payment

All prices are in Australian Dollars.
GST applies for all purchases within Australia.
We accept Mastercard, Visa, Direct Deposit, Paypal.
When purchasing card details are transmitted through a secure server using Eway Payment gateway.
Card data is not hosted by Emerald Fabric Boutique after processing.
Direct Deposit will require payment clearance before the order is despatched.
We do not accept cheques.

Quantities

Fabric in our Webstore is sold in 0.1m quantities. This means if you wish to purchase 2 metres of fabric, you need to enter a quantity of 20 in the shopping cart. Prices are shown in both 1 metre quantity followed by the price per 0.1m quantity.

Images

The image colours on our Webstore may differ slightly from the colour of the fabric depending on your display and device you are viewing. If colour matching is important please order a sample. Just remember the fabric may sell out before you receive your sample.

Samples

To order a sample, simply select a quantity of 1 in your shopping cart. We will deliver to you 0.1 metre (10 cm) by width of fabric.
Price will be 1/10 of the price per metre. Shipping costs for Ausrtalian Orders will be $4.50 for 1 sample and $9.90 for 2 or more samples.
Shipping costs for International orders will be based on destination and can be calculated for you at the checkout.
Enter your address and select the “GET A QUOTE” button to calculate a shipping estimate.
You will be able to review your shipping charges before you place your order.

Shipping and Delivery

Australian Orders

All orders are shipped using Australia Post.
Australian orders over $50.00 ship for free!
Australian orders below $50.00 ship for $9.90.
Despatch is next business day.
Despatch takes a little longer for Direct Deposit payments.
Delivery is 3 – 6 working days.
You will receive a confirmation email containing your Australia Post tracking number when your order is despatched.



International Orders 

All prices listed are in Australian Dollars.
All orders are shipped using Australia Post.
Shipping charges for International Orders are based on package weight and destination.
Shipments with a parcel weight greater than 2 kg will be shipped in separate packages.
The shipping charge is calculated for you at the checkout.
Enter your address and select the “GET A QUOTE” button to calculate a shipping estimate.
You will be able to review your shipping charges before you place your order.
International shipping rates do not include customs or duty charges. Any customs, duties or taxes are the responsibility of the customer. We cannot control whether a package gets delayed and/or charged duties and taxes by the customs office in any international country.
Despatch is next business day.
Despatch takes a little longer for Direct Deposit payments.
Please allow between 5 and 15 days to receive your order for metropolitan areas and slightly longer for rural/country areas.
You will receive a confirmation email containing your Australia Post tracking number when your order is despatched.

Returns or Exchanges

We do not offer returns or exchanges for incorrect purchases. Please choose your fabric carefully, if colour matching is essential please order a sample first. We inspect your fabric order before despatch to ensure you are purchasing the highest quality. If you have received the wrong product please Contact Us to arrange a return. We don’t offer a return for samples.
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